Secret Service – The Washington Post

What was an organization with exceptional esprit de corps has become an organization seemingly under siege.“The good news is that the process can be reversed.  It takes a clear vision of the values and commitment to mission that need to be instilled, committed leadership, skilled managers, and resources. And it will take turnover among employees who are not able or willing to meet the high standards expected of them combined with a clear appreciation for and investment in the employees who do. Changing an organization’s culture is not fast or easy but it can absolutely be done.”

Source: Secret Service in hot seat, but other agencies could feel the heat – The Washington Post

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