‘The problem wasn’t that his soldiers were incapable of building trust—within their teams trust and interoperability were at elite levels—but that each unit was laser focused on its own mission. Unfortunately, their dedication to their own unit made it hard for them to see the bigger picture. The esprit de corps was so strong that outsiders were suspect.
In a sense, it was a prisoner’s dilemma writ large. Each team’s complete dedication to their share of the task led them to neglect the needs of other teams, which resulted diminished overall performance.’