the culture of the team (management) – 2015

In conclusion, there is no spreadsheet in your company specifically designed to measure or track morale. Yet there is evidence of morale on all your spreadsheets. Staff turnover, gross profit retention, market share, closing ratios, customer satisfaction scores, lost business – they all point to the esprit de corps and ultimately, to the culture of the team that managers knowingly engineer or unknowingly tolerate.

via 3 MISTAKES MANAGERS MAKE | Stephen Wren | LinkedIn.

 

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